F. Returns, Refunds and Your Right to Cancel
Fa. You can cancel your order at any time up until dispatch to secure a full refund. It is your statutory right to return a product within seven working days of delivery this can be for any reason however here at Dotty Deals we offer a 14 day return. In order for this to happen we must be notified either via email or letter or telephone within the time scale mentioned. A refund will be issued once we are in safe receipt of the item and will be made from ourselves. You also need to keep any items that you wish to return in a resalable condition this is to include all original packaging which must be in the same condition as on delivery. Should you wish to return an item due to change of mind or any other reason where the fault lies with the purchaser you will be responsible for returning the goods back to ourselves with out any damage, once back and damage free a full refund will be issued.
Fb. Should we have no communication from you within the specified time it shall be seen that any items delivered are as expected.
Fc. For your protection and ours photographs may be requested for any item being returned, this will show either any damage reported or proof of the fact that the goods are perfect thus preventing any charges being made due to any further damage upon return.
Fd. Should an item arrive damaged or we send an incorrect item or a fault seems evident this needs to be reported to ourselves, this must be done within 24 hours of you taking receipt of your goods. Should we be unable to offer a replacement of faulty or damaged items or the resending of a correct item we will offer to compensate against repair or ultimately refund you, a return agreed outside these terms will be at the expense of the customer.
Fe. All collections arranged by Dotty Deals for damaged or faulty goods will only take place Monday – Friday if your delivery was made by our palletised service then collection will be the same without a time slot, parcels delivered via our bulk carrier can be given time slots prearranged with you.
Ff. In the event that you have tried to repair or alter an item a return will not be accepted.